Last Updated: April - 2025
Welcome to Nestlinx (“we,” “our,” “us”), a company registered under the laws of India. These Terms and Conditions (“Terms”) govern your use of our software products and services, including subscription-based services and custom software solutions (collectively, the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our Services.
We offer subscription-based access to our software on a recurring basis. Subscription plans, pricing, and payment terms will be provided to you at the time of subscription and may be subject to changes which will be communicated to you.
By subscribing to our Services, you authorize us to charge your account for the applicable subscription fee based on your chosen plan. Subscription fees are billed on a recurring basis (e.g., monthly, annually) and are due in advance. You agree to provide valid and current payment information, including through authorized Indian payment systems (e.g., UPI, credit/debit cards, etc.).
Your subscription will automatically renew at the end of each billing cycle unless canceled by you. You may cancel your subscription anytime before the next billing cycle through your account settings or by contacting us directly. Cancellations will take effect at the end of the current billing cycle.
Unless explicitly stated otherwise, all subscription fees are non-refundable. Refunds may be offered in exceptional circumstances, as determined solely by us. In the event of a refund request, the consumer protection rights under Indian law will apply.
We also provide custom software development solutions, which will be subject to a separate agreement that outlines the scope, timelines, pricing, and other terms specific to the project.
The scope of the custom software project will be clearly defined in a written proposal or agreement. Any changes to the project scope will require mutual written consent, and may result in additional costs.
Custom projects will require a deposit or upfront payment, as specified in the custom agreement. Remaining fees are generally due based on project milestones or final delivery, as outlined in the custom agreement.
The intellectual property rights of the custom software solution will be outlined in the custom agreement. Typically, upon full payment, you will be granted a license to use the custom software, with full rights to the underlying code as per the agreement.
Upon subscribing to our Services or purchasing custom software solutions, we grant you a non-exclusive, non-transferable, and revocable license to use the software for your internal business purposes only, as per the terms of the subscription or agreement.
You may not sublicense, lease, reverse-engineer, distribute, or exploit the software in any manner not explicitly authorized in these Terms.
We offer technical support as described in our Service Level Agreement (SLA) or in the documentation provided with the software. Support availability may vary depending on the subscription level.
We provide software updates, patches, and maintenance services as part of our subscription model. You are required to install updates promptly to ensure proper functioning and security of the software.
We collect and process personal data in accordance with applicable Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Personal Data Protection Bill (once enacted). Our Privacy Policy outlines the type of data we collect and how it is used. By using our Services, you consent to the collection and processing of your data as described.
We implement reasonable and appropriate security practices to protect your data. However, you acknowledge that no data transmission over the internet is 100% secure.
We may suspend or terminate your access to our software if you breach any of these Terms or engage in unlawful activity. We will notify you in such instances as per the applicable laws of India.
You may terminate your subscription at any time by following the procedures set forth in these Terms. Termination will take effect at the end of the current billing cycle.
To the maximum extent permitted by Indian law, our liability for any claim arising from your use of our software is limited to the amount you paid for the software in the 12 months preceding the claim. We are not liable for any indirect, incidental, or consequential damages.
You agree to indemnify and hold harmless Nestlinx and its officers, employees, and agents from any claims, damages, or liabilities arising from your use of our software, violation of these Terms, or infringement of any third-party rights.
We may update these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. You are encouraged to review these Terms periodically for any updates.
These Terms and Conditions are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will take place in Nerul, India, and the language of arbitration will be English.
As a customer under Indian law, you have certain rights under the Consumer Protection Act, 2019. If you believe there has been a breach of your consumer rights, you may file a complaint with the relevant consumer forum or authority.
If you have any questions or concerns regarding these Terms and Conditions, please contact us